At Yeafone GoldenMount, we are committed to delivering your handcrafted jewelry and artworks safely and efficiently. This Shipping Policy outlines the procedures, timelines, and terms related to the shipping of your orders.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Custom or personalized items may require additional production time, which will be communicated before order confirmation.
2. Shipping Methods & Delivery Times
We offer international shipping through trusted carriers. Estimated delivery times are as follows:
- Standard Shipping: 10–20 business days depending on the destination.
- Express Shipping: 5–10 business days depending on the destination.
- Delivery times may vary due to customs clearance or unforeseen circumstances beyond our control.
3. Shipping Costs
Shipping fees are calculated based on the weight, dimensions, and destination of the order. Shipping costs will be displayed during checkout and must be paid in full before order processing.
4. International Shipping & Customs
For international orders, import duties, taxes, and customs fees may apply. These charges are the responsibility of the recipient. Please check your local customs regulations before placing an order.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier’s website.
6. Shipping Issues
If your order is lost, damaged during transit, or delayed beyond the estimated delivery time, please contact us immediately at sales@yeafone.com. We will work with the carrier to resolve the issue and arrange a replacement or refund if necessary.
7. Contact Us
For any questions regarding our Shipping Policy, please contact us:
Address: RM 17E, Building B, Yashili, NanHai Road, NanShan District, Shenzhen, China
Postcode: 518100
Tel: +86 177 2780 5509
Email: sales@yeafone.com